(Sigh).  Make that a really BIG sigh.  Make it TWO of them.  Target, target, target.  So disappointing.  I seriously wish I had better experiences there.  I WANT to like them.  I do.  They have so much going for them.  But then, they just can’t seem to get their sh*t together.

I live so close to a Target that it’s unavoidable to shop there.  Especially now with a 2 month old baby, I need places to go pick up things like diaper rash cream that are quick and easy.

I ran over there the other day (OK, I didn’t RUN, I DROVE) to get diaper rash cream and make a return on a baby item that I’d ordered online.  Quick and easy, right?  HA HA!  Not at Target.

I printed out the recipt from my online order before I left, even though I know that most places (including Target) don’t require a receipt anymore for returns, they just need the credit card you used to make the purchase.

However, even though my order DID appear on my credit card when the girl at “guest services” (they should be called GUESS services) ran my card, AND I had the order info with me, THAT was not enough to make my return.  Nope.  Not at Target.

Guess Services Gal: I need you to bring me a ‘return’ receipt in order to complete your return.

Me: What’s a “return” receipt?

GSG: You go to Target.com, log in, then click on “return item” at the bottom of the website, find your item, choose “return item” and then print the page.

Me: (long pause) For real?  You want me to home to do that and then come back?

GSG: You could use our computers, but they aren’t working.  You can see if the computers upstairs are working.

Me: For real?  I’m not sure I remember my user name and password to log in.

But I lug my ass upstairs anyway and realize she didn’t mention WHERE to find the computers.  I have to track down an employee, “They’re outside the restrooms”.

I get to the computers to find only ONE of them working.  Barely.  The track ball is all sticky and doesn’t move well around the page.  Gross.  I don’t want to know what kind of unidentifiable germs are on this thing.

I don’t see anything at the bottom of the page regarding “returns”.  This must be a joke.  An employee tries helping me, but she can’t find it either at first.  We get a manager.  He’s laughing and apologizing and AGREEING with me just how RIDICULOUS it is to go through all of this, just to make a return.

Great.  Tell that to the IDIOTS running this place.  PLEASE!

We find the “return” info and try to print the page, but the printer was making a horrible grinding sound and it took awhile for it to print.  Finally, whew, it printed!  And GEE it only took 20 minutes?  WHEN I SHOULD HAVE BEEN ABLE TO RETURN THIS AND BEEN BACK HOME ALREADY.  TWICE.

When I get back downstairs to make the return (no, this still isn’t over) I have to stand in line AGAIN and this time after she tries it again says, “It’s still not letting me return it.”

OMIGOD.  I’m going to jump over the counter and strangle her.

Finally, after five minutes of punching keys on the keyboard, she finally figures it out.  Hallelujah!  And it only took what, 45 minutes total to make ONE return?

Oh, I’ve written about Target’s disappointments before, and before, and I’m sure I will again.